Privacy Policy

Brother Moon Glamping

Brother Moon Glamping (ABN 15 376 423 514) (we, us, our) operates the glamping accommodation business and website located at www.brothermoonglamping.com.au (Website). We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. It applies to all personal information we collect through the Website, in person, by telephone, and by email.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

1.1 The personal information we collect depends on how you interact with us. We may collect the following:

(a) full name;

(b) email address;

(d) payment and credit card details;

(e) booking dates and preferences;

(f) special requests or dietary requirements;

(g) emergency contact information;

(h) IP address, browser type, pages visited, and booking behaviour; and

(i) any other information you provide to us during the booking process or your stay.

1.2 We generally do not collect sensitive information (as defined in the Privacy Act). Where we do collect sensitive information — such as dietary requirements that may indicate a health condition or religious belief — we will only do so with your consent and will use it only for the primary purpose for which it was collected (for example, to accommodate your stay).

2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

2.1 We collect personal information in the following ways:

(a) directly from you when you make a booking, submit an enquiry, or otherwise provide information through the Website or by telephone or email;

(b) automatically through cookies and similar technologies when you use the Website (see clause 3 below); and

(c) from third parties, such as booking platforms or referral sources, where you have authorised that third party to share your information with us. Where we receive information from a third party, we will take reasonable steps to notify you.

3. COOKIES

3.1 Our Website uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use the Website.

3.2 Cookies are small data files stored on your device. They help us recognise returning visitors and customise your experience. They do not, in most cases, identify you personally.

3.3 You may disable cookies through your browser settings. Doing so may affect the functionality of some parts of the Website.

3.4 Our Website is hosted and powered by Wix. Wix may collect technical data about your use of the Website in accordance with its own privacy policy. We encourage you to review Wix's privacy policy at www.wix.com/about/privacy.

4. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

4.1 We collect and use your personal information to:

(a) process and manage your accommodation booking;

(b) communicate with you about your booking, including confirmations, updates, and pre-arrival information;

(d) comply with our legal and regulatory obligations;

(e) improve our Website and services; and

(f) send you direct marketing communications, where you have consented or where permitted by law (see clause 5 below).

5. DIRECT MARKETING

5.1 We may use your personal information to send you information about our services, special offers, and promotions where:

(a) you have provided your consent; or

(b) you are an existing customer and the material relates to similar services to those you have previously booked, and you have not opted out.

5.2 Every direct marketing communication we send will include a simple and functional unsubscribe mechanism. You may opt out at any time by clicking the unsubscribe link in any communication or by contacting us at sam@brothermoonglamping.com.au.

5.3 We do not use sensitive information for direct marketing purposes.

6. PAYMENT INFORMATION AND SECURITY

6.1 We collect payment and credit card details to process your booking. Payment transactions are processed by third-party payment processors. We do not store your full credit card details on our systems.

6.2 Our payment processors are required to handle your payment information in accordance with applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

6.3 While we take reasonable steps to protect your personal information, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.

7. DISCLOSURE OF YOUR PERSONAL INFORMATION

7.1 We may disclose your personal information to:

(a) third-party service providers who assist us in operating the Website and delivering our services, including booking platforms, payment processors, and website hosting providers (including Wix);

(b) maintenance and support personnel acting in the ordinary course of their duties; and

7.2 We require our service providers to handle your personal information in accordance with the Privacy Act and the APPs, and only for the purposes for which it was disclosed.

7.3 We do not sell your personal information to third parties.

8. OVERSEAS DISCLOSURE

8.1 We do not intentionally disclose your personal information to recipients outside Australia. However, some of our third-party service providers (including Wix and payment processors) may store or process data on servers located outside Australia.

8.2 Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the APPs. However, we are not able to guarantee that overseas recipients will comply with the APPs, and we may not be liable for any mishandling of your information by an overseas recipient.

8.3 By using our Website and providing your personal information, you acknowledge that your information may be transferred to and processed in countries outside Australia.

9. STORAGE AND RETENTION

9.1 We store your personal information in a manner that reasonably protects it from unauthorised access, misuse, modification, or disclosure.

9.2 We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy our legal and record-keeping obligations. Personal information held in our client files and records is generally retained for a maximum of 7 years, after which it will be destroyed, anonymised, or de-identified.

9.3 When we no longer require your personal information, we will take reasonable steps to destroy or de-identify it securely.

10. DATA BREACH NOTIFICATION

10.1 We have procedures in place to identify, assess, and respond to data breaches. If we become aware of a data breach that is likely to result in serious harm to you, we will:

(a) take immediate steps to contain the breach and assess the risk of harm;

(b) notify the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act); and

11. YOUR RIGHTS — ACCESS AND CORRECTION

11.1 Under the Privacy Act, you have the right to:

(a) request access to the personal information we hold about you (Australian Privacy Principle 12); and

(b) request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (Australian Privacy Principle 13).

11.2 To make an access or correction request, please contact us in writing using the contact details set out in clause 13.

11.3 We will respond to your request within a reasonable time. We may need to verify your identity before processing your request. In some circumstances, we may decline a request as permitted by the Privacy Act, and if so, we will explain why.

12. COMPLAINTS

12.1 If you have a complaint about the way we handle your personal information, please contact us using the details in clause 13. All complaints will be considered by Samantha Burnham.

12.2 We may seek further information from you to clarify your concerns. If we agree your complaint is well founded, we will, in consultation with you, take appropriate steps to address it.

12.3 If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

(a) Website: www.oaic.gov.au

(b) Phone: 1300 363 992

13. HOW TO CONTACT US

13.1 For any privacy-related queries, access or correction requests, or complaints, please contact us:

(a) Email: sam@brothermoonglamping.com.au

(b) Phone: 0407 209 836

14. CHANGES TO THIS PRIVACY POLICY

14.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our Website.

14.2 We encourage you to review this Privacy Policy periodically. Continued use of the Website after any update constitutes your acceptance of the revised policy.

Last updated: July 2026