Accessibility Statement

Access and Inclusion Statement

 

Brother Moon Glamping — Glamping Accommodation, Queensland

 

Effective Date: 27 July 2026

 

1. OUR COMMITMENT

1.1 Brother Moon Glamping is committed to providing an accessible, welcoming, and inclusive experience for all guests, regardless of disability, age, cultural background, or any other characteristic.

1.2 We recognise our obligations under the Disability Discrimination Act 1992 (Cth) and the Anti-Discrimination Act 1991 (Qld), and we strive to ensure that our accommodation, website, and services are accessible to everyone.

1.3 We believe that every guest deserves to enjoy our glamping experience with dignity and independence, and we are committed to continuously improving accessibility across all aspects of our business.

 

2. WEBSITE ACCESSIBILITY

2.1 We aim to make our website accessible in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, as recommended by the Australian Human Rights Commission.

2.2 Our website is designed to be compatible with screen readers and assistive technologies. We are committed to reviewing and improving our digital content on an ongoing basis.

2.3 If you experience any difficulty accessing information on our website, please contact us using the details in clause 6 and we will provide the information in an alternative format.

 

3. ACCOMMODATION ACCESSIBILITY

3.1 We are committed to providing clear and accurate information about the physical accessibility of our glamping sites so that guests can make informed booking decisions.

3.2 Our current accessibility features include:(a) [DESCRIBE ACCESSIBLE FEATURES — e.g., level pathways to certain sites, accessible bathroom facilities, step-free entry to selected tents/cabins];(b) [DESCRIBE ANY ADDITIONAL FEATURES — e.g., portable ramps available on request, accessible parking near selected sites]; and(c) [DESCRIBE ANY LIMITATIONS — e.g., some sites involve uneven terrain; guests are encouraged to contact us prior to booking to discuss their specific needs].3.3 We encourage guests with accessibility requirements to contact us before booking so we can discuss available options and make reasonable adjustments where possible.

 

4. REASONABLE ADJUSTMENTS

4.1 We will make reasonable adjustments to our services and facilities to accommodate guests with disability or specific access needs, where it is practicable to do so.

4.2 Requests for adjustments can be made at the time of booking or by contacting us directly. We will respond to all requests promptly and in good faith.

4.3 Where a requested adjustment is not possible, we will explain why and, where we can, suggest alternative options.

 

5. FEEDBACK AND COMPLAINTS

5.1 We welcome feedback on our accessibility and inclusion practices. Your feedback helps us improve the experience for all guests.

5.2 If you have a concern or complaint about accessibility, please contact us using the details in clause 6. We will acknowledge your complaint within 3 business days and work to resolve it promptly.

5.3 If you are not satisfied with our response, you may contact the Australian Human Rights Commission at humanrights.gov.au or the Queensland Human Rights Commission at qhrc.qld.gov.au.

 

6. CONTACT USIf you have any questions about this statement, require information in an alternative format, or wish to discuss your accessibility needs, please contact us: Brother Moon Glamping, Phone: 0407 209 836 Email: sam@brothermoonglamping.com.au Website: www.brothermoonglamping.com.au

 

7. REVIEW7.1 This statement will be reviewed annually and updated as our accessibility features and practices evolve.

7.2 Last reviewed: 27 July 2026